Privacy Policy & Terms & Conditions

1. Information We Collect
We collect and process various types of personal data to provide and improve our services, ensure security, and comply with legal obligations. The types of data we collect include:
1.1 Personal Information
This includes data you provide when you:

• Register for an account or subscribe to our services.

• Contact us via email, phone, or our website contact forms.

• Participate in surveys, promotions, or events.

• Request customer support or consultation.

Collected Personal Information:

• Full Name – To personalize communication and service interactions.

• Email Address – For service notifications, updates, and direct communication.

• Phone Number – For support inquiries and urgent notifications.

• Company Details – If applicable, to tailor services for businesses and organizations.

1.2 Technical Data
We collect certain technical details automatically when you visit our website or use our services. This helps us understand how our platform is used and improve user experience.
Collected Technical Data:

• IP Address – Helps identify login locations for security purposes and website analytics.

• Browser Type & Version – Ensures compatibility with our website and services.

• Device Information – Includes operating system, device model, and screen resolution to optimize user experience.

• Website Usage Analytics – Tracks how users interact with our website, such as pages visited, time spent, and actions taken, to improve functionality and user experience.

1.3 Cookies & Tracking Data
Cookies and tracking technologies help us analyze user behavior, personalize content, and enhance security. You can manage your cookie preferences through browser settings.
Types of Cookies We Use:

• Essential Cookies – Required for website functionality, such as login authentication and security.

• Performance Cookies – Collects analytics data to improve website speed and responsiveness.

• Marketing Cookies – Tracks interactions with our content to provide targeted advertising (only with user consent).

• Functionality Cookies – Stores user preferences for a more personalized experience.

By using our services, you agree to our collection and processing of this data as outlined in this Privacy Policy.

 
2. How We Use Your Data
We process your personal data responsibly and securely, ensuring compliance with GDPR regulations. The collected data is used for the following purposes:
2.1 Providing and Improving Our Services
We use your information to:

• Deliver the services you have requested.

• Personalize your user experience based on preferences and past interactions.

• Optimize website performance and functionality.

• Enhance product development through usage analytics and customer feedback.

2.2 Communication & Customer Support
Your data enables us to:

• Respond to inquiries, requests, and support issues.

• Send important service updates, account notifications, or changes to our policies.

• Provide assistance through customer support channels, including email and phone.

• Conduct surveys and request feedback to improve service quality.

2.3 Ensuring Website Security & Preventing Fraudulent Activity
To protect users and maintain a secure online environment, we use your data to:

• Detect, prevent, and respond to cyber threats, fraud, and unauthorised access.

• Verify user identity and prevent account misuse.

• Monitor website activity for suspicious behavior or security breaches.

2.4 Legal & Regulatory Compliance
We process personal data to:

• Comply with applicable laws, regulations, and legal obligations.

• Respond to lawful requests from regulatory authorities.

• Maintain proper records for tax, audit, and compliance purposes.

2.5 No Unauthorised Marketing Use
We do not sell, trade, or share your personal data for marketing purposes without your explicit consent. Any marketing communications sent by us will include an option to opt out at any time.
By using our services, you consent to the responsible use of your data as outlined in this Privacy Policy.

 
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) (EU) 2016/679, we must have a lawful basis to process personal data. Splab365 processes data based on the following legal grounds:
3.1 User Consent
We process personal data when you explicitly consent by:

• Submitting a contact form or inquiry.

• Signing up for newsletters, updates, or marketing communications.

• Accepting cookies and tracking technologies on our website.

• Providing voluntary information for surveys, feedback, or promotional activities.

Your Rights: You can withdraw your consent at any time by contacting us or using the opt-out options provided.
3.2 Legitimate Interest
We process data when it is necessary for our legitimate business interests, provided it does not override your rights. This includes:

• Responding to customer inquiries and providing support.

• Improving our services, website functionality, and user experience.

• Preventing fraud, ensuring security, and protecting users from malicious activities.

• Conducting business analysis and research to enhance our offerings.

3.3 Legal Compliance
We process personal data to fulfill legal and regulatory obligations, including:

• Compliance with data protection laws, tax regulations, and financial reporting requirements.

• Responding to law enforcement, court orders, or regulatory authorities when required.

• Retaining necessary records for audit, dispute resolution, and contract enforcement.

We ensure that all processing activities align with GDPR principles, safeguarding your privacy and data rights. If you have any questions about how we process your data, please contact us at info@splab365.com.

 
4. Data Retention & Security
4.1 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Providing and improving our services.

• Meeting legal, tax, and regulatory requirements.

• Resolving disputes and enforcing agreements.

Retention Periods:

• Customer data: Retained for the duration of the service relationship and for a reasonable period thereafter for legal and operational needs.

• Marketing data: Retained until you opt out or withdraw consent.

• Security logs & fraud prevention records: Retained as required by law.

Once the retention period expires, we securely delete or anonymize the data to prevent unauthorized access.
4.2 Data Security
We implement robust security measures to protect your data from unauthorised access, loss, or misuse. These include:
Encryption: Data is encrypted during storage and transmission.
Access Control: Only authorised personnel can access personal data.
Regular Security Audits: Systems and processes are reviewed to maintain compliance.
Fraud Prevention: Advanced monitoring to detect and prevent cyber threats.
Despite our efforts, no system is 100% secure. In the event of a data breach, we will take immediate action and notify affected individuals as required by GDPR regulations.
If you have any concerns about data security, please contact us.

 
5. Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. We respect and uphold these rights, allowing you to have control over your information.
5.1 Right to Access
You can request a copy of the personal data we hold about you. This includes details on how we use your data, the types of data collected, and who it has been shared with.
5.2 Right to Rectification
If your personal data is incorrect, incomplete, or outdated, you can request corrections or updates.
5.3 Right to Erasure ("Right to be Forgotten")
You have the right to request the deletion of your personal data when:

• It is no longer necessary for the purpose for which it was collected.

• You withdraw your consent, and there is no other legal basis for processing.

• You object to the processing, and we have no overriding legitimate interest.

• Your data has been processed unlawfully.

We will comply with your request unless we are legally required to retain the data (e.g., for compliance, legal claims, or security reasons).
5.4 Right to Restrict or Object to Processing
You can request that we temporarily stop processing your data if:

• You contest the accuracy of the data.

• You object to the processing based on legitimate interests.

• Processing is unlawful, but you prefer restriction instead of deletion.

Additionally, you can object to the use of your data for direct marketing purposes at any time.
5.5 Right to Withdraw Consent
If we process your data based on consent (e.g., marketing emails, cookies), you can withdraw your consent at any time without affecting the lawfulness of prior processing.
5.6 How to Exercise Your Rights
To exercise any of these rights, please contact us at [info@splab365.com]. We will respond to your request within one month as per GDPR regulations.
If you believe your data protection rights have been violated, you also have the right to file a complaint with your local Data Protection Authority (DPA).

 
6. Third-Party Data Sharing
We value your privacy and do not sell or trade your personal data. However, we may share your data with third parties in specific circumstances, ensuring compliance with GDPR regulations.
6.1 Service Providers & Partners
We may share your data with trusted third-party service providers who assist us in:

• Website hosting, analytics, and IT support.

• Payment processing and transaction security.

• Customer support and communication services.

These third parties are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.
6.2 Legal & Regulatory Requirements
We may disclose personal data if required to:

• Comply with legal obligations (e.g., tax laws, fraud prevention).

• Respond to lawful requests from government agencies or courts.

• Protect our rights, safety, or the security of our users and systems.

6.3 GDPR Compliance & Safeguards
All third-party service providers we engage with are contractually obligated to:

• Adhere to GDPR-compliant data processing standards.

• Implement strong security measures to protect your data.

• Not use your data for unauthorised purposes.
   

• 7. Cookies & Tracking Technologies

• We use cookies and similar tracking technologies to enhance your browsing experience, improve our services, and analyse website traffic.

• 7.1 What Are Cookies?

• Cookies are small text files stored on your device when you visit our website. They help us remember user preferences, track interactions, and improve website functionality.

• 7.2 Types of Cookies We Use

• Essential Cookies – Required for website functionality (e.g., login, security).

• Analytics Cookies – Help us understand website traffic and user behavior.

• Preference Cookies – Store user settings and preferences.

• Marketing Cookies – Used for personalized ads and remarketing (only with consent).

• 7.3 Managing Your Cookie Preferences

• You can manage or disable cookies through:

• Your browser settings (Chrome, Firefox, Safari, etc.).

• Our website’s cookie consent tool, where you can accept, reject, or customize preferences.
   

• 8. Contact & Complaints

• For privacy-related concerns, you can contact us at: info@splab365.com

• 📍 Company Address : 1 Parkside Grove, Malahide Road, Dublin, Dublin 13, Ireland D13T93P

• If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland (www.dataprotection.ie).

• By using our services, you agree to this Privacy Policy.